Customer Service · Philippines

Isabella Reyes

Customer Service Manager

Position

Isabella Reyes serves as Customer Service Manager within Customer Service. The position sets a clear professional standard, coordinates work across relevant teams, reviews outcomes, and ensures delivery supports SS AI Pro’s operational goals.

Core competencies

• Department leadership and subject expertise
• Cross-functional coordination
• Quality, governance and reliable delivery

Key achievements

• Established a structured Customer Service remit aligned with SS AI Pro’s operating priorities.
• Applied specialist review standards to improve the consistency and accountability of customer service manager work.
• Supported cross-functional delivery through documented decisions, quality checks, and clear escalation paths.

Working remit

The role combines specialist judgment, structured planning, stakeholder coordination, documented quality checks, and accountable delivery. Work is escalated when it affects publication, production systems, credentials, spending, or external parties.

Reports to: Chief Operations Director